RICHARD A. ESPINOSA

(469)735-3689 ∙ (469)200-9614- A.Espinosa86@yahoo.com

 

 

 

Summary

•          Customer Service Representative with good experience providing support over phone and emails

•          Good experience with Data Entry; entering/updating information in the system

•          Highly motivated with strong decision making and problem solving abilities.

•          Ability to work well under stress and have great multi-tasking skills;

•          Excellent customer service skills

 

EDUCATION

St. Augustine Catholic High School                   

High School Diploma

 

Kaplan College

Medical Assistant

 

Skills

Microsoft Office (Word, Excel, etc.), Outlook, 46WPM, Data Entry,

Use of office Machines ,fimiliar with Sap, Ensemble, SMG, and Citrix systems.

 

NOVO 1                                                                                03//2010-  04//2011

Dispatch CSR

 

•          Call contracted towing services to assist in roadside services

•          Obtain personal information and credit card information to set up roadside service

•          Handle BMW, Motorrad, Pep Boys, Firestone

•          Locate customer’s using Google maps, Bing, or Yahoo maps

 

Wistron InfoComm                                                             09/2009 - 03/2010

Receiving Clerk

 

•          Received main boards and laptops

•          Scan parts into system

•          Transfer parts within warehouse locations

•          Handled Genco, Dell, and Lenovo laptops

 

Sprint/Nextel                                                                     05/2007-  02/2009

Tier 1 Techinal support Agent

 

•          Acted as a backup supervisor

•          provided technical support for none working phones due to signal issues.

•          Input customer account information

•          Ported numbers from customers previous service provider

•          Assisted in taking escalated calls

•          System’s used: Ensemble, Clarify, SMG

 

84 Lumber                                                                   06/2006-  04/2007

Sit-down forklift driver

 

•         Order pulling